FAQ
Categories
Maintaining the jewelry
How do I care for my Denovo Jewels' pieces?
How do I care for my Denovo Jewels' pieces?
We recommend storing your jewelry in a cool, dry place and avoiding contact with harsh chemicals. Regular cleaning with a soft cloth will help maintain their shine and beauty.
Warranty
What is your warranty policy?
What is your warranty policy?
We stand behind the quality of our jewelry. Most of our products come with a limited warranty against manufacturing defects up to 6 months
Contact
How can I contact your customer support team?
How can I contact your customer support team?
You can reach our friendly customer support team via email or phone. Visit our Contact Us page for the contact details and working hours.
Size
Can I resize or adjust the fit of my bracelet?
Can I resize or adjust the fit of my bracelet?
Most of our products are free size, it can be adjusted to any size.
The bracelets have extensions that can be removed.
Refund & Return
Can I request a return & refund?
Can I request a return & refund?
Get in Touch
Have a question about our jewelry, your order, or anything else? Simply fill in the form below and our team will get back to you within 24 hours.