سياسة الاسترداد

Refund Eligibility

To qualify for a refund:

• Items must be in its original condition — unworn, unused, with tags, and in its original packaging.
• Receipt or proof of purchase is required.
• Refund requests are accepted only on the same day of purchase only.

We offer two options for approved refunds:

• Self-Return — Return the item to our nearest branch. A reason for the refund is required.
• Courier Return — We can arrange pickup for an additional AED 20 fee, paid separately.

Please Note

• If the order has not been shipped, the full eligible amount will be refunded.
• If the order has already been shipped or delivered, the original AED 20 delivery fee is non-refundable.
• If free shipping was applied on orders above AED 500, and a refund &/or an exchange reduces the order value below AED 500, AED 20 shipping fee will be deducted from the refund amount.
• Refund requests made after the day of purchase will not be accepted.
• Refund requests made after the day of receiving the online order will not be accepted.

Exchange Policy

• Exchange requests are accepted within 7 days from the date of purchase.
• Exchanges are allowed one time only per order.
• Exchanges can be done at the nearest branch or via Courier — We can arrange pickup and delivery for an additional AED 40 fee, paid separately.
• Items must be unworn, unused, with tags, and in their original packaging.
• Receipt or proof of purchase is required.
• Items returned for exchange without prior approval will not be accepted.

Damages & Issues

Please check your order upon arrival and contact us immediately if there are any defects, damages, or incorrect items so we can resolve the issue promptly.

Exceptions

• Sale items and gift cards are non-refundable and non-exchangeable.